Need help with your MHT products? We're here to assist you.
Before contacting us, you might want to check our documentation for answers to common questions.
For technical issues, order inquiries, or general questions, please email our support team.
We typically respond within 24-48 hours during business days.
Join our Discord server for community support, discussions, and the latest updates about MHT products.
Join Our Discord ServerOur community moderators and developers are active on Discord to help with your questions.
Orders leave our warehouse within 1–3 business days after payment clears. Delivery within the European Union usually takes 3–6 business days, and international transit times depend on the destination and any customs processing. You’ll receive tracking details as soon as your parcel ships.
Yes. We ship worldwide, with shipping costs calculated at checkout based on your address and order size. Customers are responsible for any import duties or taxes required by their country, and every shipment includes tracking information once dispatched.
You can request a return within 14 days of receiving your order. Email [email protected] with your order number to obtain return instructions and an RMA reference. Products must be unused, in their original packaging, and in resellable condition. Unless the item arrived damaged or defective, return shipping is at the customer’s expense. Once we inspect the returned product we process refunds to the original payment method within 14 days, and hardware remains covered by our one-year warranty for manufacturing defects.
Firmware updates are distributed through official Motion Haptics downloads and documentation. Only install firmware that we provide for your exact hardware, follow the steps in the release notes, and never load MHT firmware onto non-MHT devices. If you need guidance or encounter issues during the update process, contact [email protected] for assistance before proceeding.
If you couldn't find the answer to your question, please don't hesitate to reach out to us directly.
